A study of hundreds of thousands of Enron emails has revealed that 15% are effectively gossip about other people rather than work related. 75% was negative gossip and each worker sent an average of 112 emails a day.
Staff at the lower levels were more active than those further up in the hierarchy.
If we now factor in time spent using the work internet connection for personal reasons and time spent using a mobile device either to talk or visit social networking sites I think a figure 10% is not unreasonable.
That means that on average an employee is at best only 75% effective.
Could this be the reason that the work ethic is lost?
After all I have not included tea breaks, smoking breaks or general gossiping.